Warranty & Return

  

Please read the below UINTECH warranty policy to get the full details on our UINTECH warranty, return and refund policy.

If you have any question on this policy, please contact us.

This warranty and return policy is applied to UINTECH products purchased from October 2019.

Warranty Policy

  1. Warranty Period

UINTECH provides 2-year limited warranty for customers who have purchased UINTECH products from UINTECH official online store, Amazon, eBay and other UINTECH official online stores.

This warranty is applied to UINTECH products, including UINTECH security cameras & systems, DVRs & NVRs.

This warranty policy is not applied to the free gifts shipped from UINTECH.

We provide 2-year limited warranty for the products purchased from UINTECH. Customers can get 1-year extended warranty by registering your UINTECH product(s). Please register your product(s) to get the 1-year extended warranty within 30 days from the date of delivery.

Important Note: UINTECH only provides 2-year limited warranty for hard-disk drive, wires or other standalone accessories (the warranty cannot be extended).

You can return the hard-disk drive, wires and other standalone accessories to us for replacement or refund within 90 days. Beyond 90 days but within the 2-year limited warranty period, a full refund is not available. You can request a replacement or repair but you will need to pay any necessary fee, including but not limited to shipping costs, service fees, etc.

  1. Warranty Forfeiture

The UINTECH warranty is void in the following situations: 1) UINTECH’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in from an authorized online purchase; 2) Repair service, damage due to misuse, abuse, negligence or casualty, or natural disaster or any force majeure, such as lightning, flood, tornado, earthquake, hurricane, war, etc. are not covered by this warranty; 3) Products are purchased from unauthorized resellers, dealers, distributors or other non-official or unauthorized stores or platforms. 4) Trademarks have been removed or tampered with; 5) Damage is resulted from any accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the warranty period; 6) The warranty is void if you disassemble the products without the permission of UINTECH technicians; 7) Products are damaged due to the improper working environment or operation, such as improper working temperature, humility, improper physical or electrical stress or interference, substandard power outlets, static electricity, substandard power adapters, etc. 8) The warranty is for the original buyer only and is NOT transferable.

And the UINTECH warranty is also void in the following situations (not limited to):

  • .Products without sufficient proof of purchase
  • .Lost or stolen products
  • .Items that have expired their warranty period
  • .Non quality-related issues (after 30 days of purchase)
  • .Free products
  • .Repairs through 3rd parties
  • .Damage from outside sources

UINTECH is not liable for any loss of data incurred from the use of UINTECH products, and we are not liable for any returning personal item sent to us.

3.Other Warranty Terms and Limitation of Damages

UINTECH is NOT responsible for any extra warranty or commitment from resellers, agents, distributors or any third parties.

UINTECH will NOT be responsible for any consequential, incidental, exemplary or any special damage, including damage for lost data or profiles. Arising from or relating to this limited warranty, UINTECH’s total cumulative liability will not exceed the amount actually paid for the product(s) by you.

Return and Refund Policy

UINTECH is a customer-centric company and we always put our customers’ satisfactions in No.1 priority. If you are not satisfied with NEW UINTECH products, you can request a full refund or exchange within 30 days from the date of delivery.

Please note that the 30-day money back guarantee is only for new UINTECH products.

Beyond the end of the 30 days, UINTECH is NOT responsible for any refund. Beyond the end of the 30 days and within the limited warranty period, we may provide product exchange service — if the product condition meets our product return or exchange terms (we will illustrate the terms in full details below) and customers would need to pay for the shipping costs under this circumstance.

For the refurbished UINTECH products, you can request a full refund within 15 days from the date of delivery. Beyond 15 days and within 90 days, you can request a product exchange service but UINTECH is NOT responsible for any refund. Beyond 90 days, refund and replacement are not available.

We UINTECH tech technicians will provide lifetime tech support service for every UINTECH customer.

Products purchased from other channels except UINTECH official online store are subject to the specific policies of each platform. UINTECH is not responsible for other third-party platforms or resellers or distributors’ refund and return.

Important Note: Generally, orders have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. UINTECH is not responsible for any duty or any charge.

 1.Return Policy

If UINTECH products don’t meet your requirements, you can return the products for a full refund within 30 days (for new products) or 15 days (for refurbished products). You are responsible for the shipping costs.

UINTECH is not responsible for any shipping fee if you want to return the products that are in good quality.

Unwanted New UINTECH Products

Items

Responsibility of Freight

Refund

Exchange

Return to UINTECH

UINTECH to Customer

Within 30 Days

Yes

Yes

Customers

UINTECH

Beyond 30 Days But Within the Warranty Period

No

Yes

Customers

UINTECH

 

Unwanted Refurbished UINTECH Products

 

Items

Responsibility of Freight

Refund

Exchange

Return to UINTECH

UINTECH to Customer

Within 15 Days

Yes

Yes

Customers

UINTECH

Beyond 15 Days But Within 90 Days

No

Yes

Customers

UINTECH

Beyond 90 Days

No

No

* UINTECH new products mean the products are brand-new and are shipped to you in good condition.

*UINTECH refurbished products mean the products have been fixed or replaced the defective parts, which are not brand-new items.

Customers cannot request a refund or exchange of any free gift shipped from UINTECH.

  • Return Products for Refund Within 30 or 15 Days (For New & Refurbished Products Respectively)

To avoid any delay or denial or dispute of processing your return and refund, please verify the products carefully that the products meet all of our following inspection criteria:

  1. The products of refund must be packed in the original manufacturer packaging and shipped securely.
  2. The products are returned with the complete items, including but not limited to the products themselves, the accessories, standard labels originally, user manuals, CDs, etc.
  3. The products are in perfect condition and free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges.

Returns may be rejected if items do not meet the above requirements.

Once the returned items are delivered successfully to UINTECH’s warehouse for inspection, and UINTECH staff have confirmed the products meet the above inspection criteria, we will arrange the refund or replacement as soon as possible.

  • Return Defective Products Within the Warranty Period

If your UINTECH products become defective and if the products are within UINTECH’s limited warranty and within the warranty period, you may return the products to UINTECH for repair or replacement.

If the products are defective (not manmade) when you receive it, within 30 days (for new products) or 15 days (for refurbished products), you can return the products to UINTECH to get a full refund or replacement. UINTECH will be responsible for the shipping fees.

Beyond the 30 days but within the 1-year warranty (for new products only), a full refund is not available.

For replacing or repairing defective products (not manmade) beyond 1 year but within 2-year warranty, you are responsible for the shipping fees back and forth.

If the products are manmade defective, refund or replacement is not available.

Please confirm that your UINTECH products have the below issues before you return the products to UINTECH. UINTECH is not responsible for any shipping fee if you want to return the products that are in good quality.

 

Device Type

Issues

Verification Details

Verification Proof

NVR/DVR

HDMI/VGA connection has no video output.

Verify the cables, TVs & monitors function normally and the output resolution is configured correctly.

Photos & videos

BNC/network interface is not working.

Verify the cables and the alternative devices function normally.

Photos & videos

DVRs/NVRs cannot recognize the HDD.

Verify the HDD functions normally and the power adapter meets the standards.

Photos & videos

NVRS/DVRS cannot be powered on.

Verify the power adapter functions normally and the adapter meets the standards.

Photos & videos

The mainboard/chip of the NVR/DVR breaks down.

Take some photos on the mainboard/chip.

Photos

Some NVR/DVR channels have no stream.

Verify the cables, the power adapters of NVR/DVR & cameras, and security cameras all function normally.

Photos & videos

All NVR/DVR channels have no stream.

Verify the cables, the power adapters of NVR/DVR & cameras, and security cameras all function normally.

Photos & videos

Security cameras

Security cameras cannot be powered on.

Verify the IR LEDs and status LEDs are off and the power adapter functions normally.

Photos & videos

There is water inside the security cameras.

Take some photos of the security cameras.

Photos

Security cameras are damaged.

Take some photos of the security cameras.

Photos

The mainboard/chip of the cameras breaks down.

Take some photos on the mainboard/chip.

Photos

The BNC/network interface of the camera is not working.

Verify the cables, the power adapters of cameras & NVR/DVR, and the NVR/DVR all function normally.

Photos & videos

The security camera live stream is abnormal (such as color cast, blurry images, etc.).

 

Verify the cables and the alternative devices function normally.

 

Photos

Security camera WiFi connection failed.

Verify the antennas & other accessories, the alternative devices all function normally. Please also check the router configuration is correct and the router’s signal is strong enough without blocks.

Photos

 

Defective New Products (Not Manmade, Confirm by Support)

 

Items

Responsibility of Freight

Refund

Replace

Return to UINTECH

UINTECH to Customer

Within 30 Days

Yes

Yes

UINTECH

Beyond 30 Days But Within the Warranty Period

No

Yes

UINTECH

(Within 1 Year)

Customers

(Beyond 1 Year)

UINTECH

(Within 1 Year)

Customers

(Beyond 1 Year)

 

Defective New Products (Not Manmade, Confirm by Support)

Items

Responsibility of Freight

Refund

Replace

Return to UINTECH

UINTECH to Customer

Within 30 Days

Yes

Yes

UINTECH

Beyond 30 Days But Within the Warranty Period

No

Yes

UINTECH

(Within 1 Year)

Customers

(Beyond 1 Year)

UINTECH

(Within 1 Year)

Customers

(Beyond 1 Year)

 

Defective Refurbished Products (Not Manmade, Confirm by Support)

Items

Responsibility of Freight

Refund

Replace

Return to UINTECH

UINTECH to Customer

Within 15 Days

Yes

Yes

UINTECH

Beyond 15 Days but Within 90 Days

No

Yes

UINTECH

Beyond 90 Days

No

No

No

 

Manmade Defective Products

Items

Responsibility of Freight

Refund

Replace

Return to UINTECH

UINTECH to Customer

Within 15 or 30 Days (For Refurbished & New Products)

No

Within the Warranty Period

No

 

* UINTECH new products mean the products are brand-new and are shipped to you in good condition.

*UINTECH refurbished products mean the products have been fixed or replaced the defective parts, which are not brand-new items.

  • How to Return the Products

Step 1. To return the UINTECH products, you need to fill in the RMA (Return Merchandise Authorization) form.

Download the RMA Form

Step 2. Send the RMA form to our tech support team (support@uin-tech.group ).

Step 3. Pack & ship the product(s) to the assigned address provided by our support team.

After our support team have inspected the products, and confirmed your RMA, we will arrange the refund or replacement within 3 working days.

  • Shipping in Return Process

For your benefits, we recommend that you use traceable carrier to ship the products to the assigned address provided by us. UINTECH is NOT reliable for any loss or damage to the returned products during the shipping or transition.

If there is any international fee in transit or during shipping, including but not limited to duties, taxes, brokerage fees, etc. customers are responsible for all of the fees incurred.

If the returned products are tested and found to be non-defective or not covered by the UINTECH limited warranty by our technicians, you should be liable for arranging the shipment for the returned products from UINTECH to your location/address.

UINTECH is not responsible for any shipping cost and doesn’t have any responsibility for the returned products in the following situations, and you are responsible for the shipping costs:

.Returning products for any reason other than a proven defect on the products confirmed by our UINTECH technician

.Warranty claims on items taken outside the original country of purchase

.Buyer’s accidental returns

.Returning personal items

.Returning defective items in international shipping. (UINTECH is ONLY responsible for the domestic shipping fees if you return the defective products. We are not liable for any shipping cost when the detective products are shipped internationally, such as from Canada to US.)

.Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

  1. Return Policy for Products from Any Third Party

If you purchased the UINTECH products from third-party stores or vendors, and the products don’t meet your expectations, please contact the third-party stores or vendor directly for the return and refund policy.

All of the return and refund policy related to UINTECH products purchased from any third-party vendor or store is subject to the return and refund policy of the specific third-party store or vendor.

Exchange or Upgrade Policy

UINTECH will NOT exchange any returned products with different types or models, unless the returned products meet the below requirements:

  1. The returned products are returned to UINTECH for repair or replacement under the UINTECH limited warranty and within the warranty period.
  2. The returnedproducts are found to be defective and non-repairable with the confirmation of UINTECH technicians.
  3. Products with the same models are out of stock.

If the returned products meet the described requirements, UINTECH will offer, at its sole discretion, a variety of options for substitution or an upgrade products.

Important Note: For the new exchange products, you cannot request another substitution unless they are defective.